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Woolworths Mobile Phone Plans
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Terms and Conditions
<<Eligible Entrants who purchase a Participating Product by pre-order from a Participating Store during the Promotional Period (00:01am AEST 6 August 2020 to 11:59pm AEST 20 August 2020) will be eligible to receive a Gift, subject to the $250 discount offer available to new or recontracting customers on approved Woolworths Mobile Phone Plan with a Samsung Galaxy Note20 or Galaxy Note20 Ultra during pre-order between 00:01am AEST 6 August 2020 to 11:59pm AEST 20 August 2020. Discount shall be applied to the Handset Payment Plan ("HPP") in equal monthly instalments across the term of the HPP, while on an eligible Mobile Phone Plan. If the HPP is terminated early prior to the expiration of its term, any discounts not applied prior to termination shall be forfeited. Certain applications may require supporting documents to prove eligibility for this offer - if applicable, these documents must be provided within 5 days of request. Downloads stop when the data limit is reached. Data charged in 1KB blocks. Total minimum cost of Mobile Phone Plan includes non-discounted handset price.
oEligible Entrants who purchase a Participating Product by pre-order from a Participating Store during the Promotional Period (00:01am AEST 6 August 2020 to 11:59pm AEST 20 August 2020) will be eligible to receive a Gift, subject to the Samsung Galaxy Note20 or Galaxy Note20 Ultra Pre Order Promotion 2020 T&Cs. In order to receive the Gift, Eligible Entrants must complete the Redemption Process within the Redemption Period between 09:00 AM AEST 20th August 2020 and 11.59 PM AEST 30th September 2020.
##Offer available to customers who purchase a new and approved Woolworths Mobile Phone Plan with a Samsung Galaxy A31 between 6 and 19 August 2020 11:59pm AEST. Discount shall be applied to the Handset Payment Plan ("HPP") in equal monthly instalments across the term of the HPP, while on an eligible Mobile Phone Plan. If the HPP is terminated early prior to the expiration of its term, then any discounts that were not applied prior to termination shall be forfeited. Certain applications may require supporting documents to prove eligibility for this offer - if applicable, these documents must be provided within 5 days of request. Total minimum cost of Mobile Phone Plan includes non-discounted handset price.
<1/2 price $20 Starter Packs available between 5 August to 18 August 2020 11:59pm AEST. 30 day credit expiry.
>Activate or recharge on a $20 plan between 1 and 31 August 2020 11:59pm AEST to receive a 5GB bonus in Data Bank. One bonus per customer. Applicable for new and existing services.
‡Woolworths Points are up-to-date as at 7 days before you received this email.
+$10 plan updated from 10 to 30 day expiry. To cancel your plan prior to the 30 day expiry, please contact Customer Care on Live Chat.
1 Please visit mobile.woolworths.com.au/offers/10-off-your-shop for applicable terms & conditions, including criteria of eligibility. This offer is limited to one transaction per customer & up to a value of eligible purchases of $500 in a single transaction (& therefore obtains the maximum saving of $50). Eligible customers must link their Woolworths Rewards account to their Woolworths Mobile account. The 10% off offer will only apply to the first shop made during the Offer Period set out in the Terms and Conditions.
>> Free Family Zone Protect for 1 user, 2 devices is for eligible new and recontracting Woolworths Mobile customers from 21 Jan 19 (RRP $1.94 per month). Customer moved to Family Zone Insight at the end of 12 months period (no subscription fee) unless terminated by the subscriber, with option to subscribe to Family Zone Protect at cost at time of subscription. To maintain free Family Zone Protect for the period, the Pre-paid plan must be recharged prior to credit expiry or your Postpaid payments must be kept up to date. Customers will receive a registration email from Family Zone for Family Zone Protect within 48 hours of activating their Woolworths Mobile service.
^ To maintain Data Bank you must recharge your Pre-paid service before credit expiry on same or higher value plan or keep your payments up to date on your active Postpaid service. Not available on long expiry plans including the $60 and $150 plan.
~ Monthly bonus data is available on all SIM Only and Mobile Phone Plans activated between 27 May and 31 October 2020. Bonus data amount varies by plan.
† Bonus 10GB data after every three months is available for customers activating or re-contracting on a SIM only or mobile phone plan between 26 August 2019 and 31 October 2020 provided payments are kept up to date. Maximum of 4 bonus holiday data can be accumulated at any given time.
** Countries you can call and text to from Australia include India, USA, UK, New Zealand, China, South Africa, South Korea, Canada, Indonesia, Hong Kong, Japan, Thailand, Sweden, Singapore, Germany, Ireland, France, Malaysia, Spain, Bangladesh, Denmark, and Vietnam.
»Activate on $20, $30, $40 and $50 pre-paid plan by 31st October 2020 and add your Team Benefits card to your Woolworths Mobile account to receive your team member bonus data. First bonus will be added within 48 hours of activation. Existing Woolworths Mobile team member users will receive offer on next recharge provided the Team Benefits card is linked on the Woolworths Mobile account. Recharge before expiry to continue to receive your bonus data on every recharge ongoing. Offer subject to change with notice. Excludes $10 pre-paid plan.
> Based on customer responses to the question Thinking about your experience with Woolworths in relation to your pre-paid mobile/mobile plan, on a scale of 0 to 10, how likely are you to recommend Woolworths for their pre-paid mobile/mobile plan offering and service? In the August 2017 Woolworths "Voice of Customer" survey - 360 out of 398 (90.45%) customers who responded to the survey gave a score of 7,8,9 or 10 out of 10 (where 1 = would not recommend and 10 = would definitely recommend).
* Woolworths Mobile uses parts of Telstra's 3G and 4G network that covers more than 23 million Australians based on a total 3G and 4G network coverage of 98.8% of the Australian population of 24,127,200 (ABS, June 2016).