Terms and Conditions

General Terms & Conditions (formerly known as Standard Form of Agreement)

Service Terms & Conditions - Post-paid

Service Terms & Conditions - Post-paid (for Post-paid Mobile Services commencing on or before 13 November 2018)

Service Terms & Conditions - Post-paid (for Post-paid Mobile Services commencing on or before 30 October 2017)

Service Terms & Conditions - Pre-paid

Service Terms & Conditions - Post-paid Mobile Broadband

Porting Terms and Conditions

Woolworths Mobile Home Delivery Terms & Conditions

Credit Check Terms & Conditions

Auto Payment Service Agreement

Future Payments Agreement

Auto Recharge Agreement

Recent Changes to Terms and Conditions

Policies

Acceptable Use Policy

Complaints Handling Policy

Credit & Collections Policy

Hardship Policy

Privacy Policy

Returns Policy

Domestic Violence Policy

Collection Statement

Telecommunications Consumer Protections Code

Telecommunications Consumer Protections Code

National Identity & Cyber Support

National Identity & Cyber Support

Customers with a Disability

Customers with a Disability

Critical Information Summaries

Critical Information Summary Pre-paid Mobile 30-days

Critical Information Summary Long Expiry Pre-paid Mobile

Critical Information Summary SIM Only 12 Month

Critical Information Summary Mobile Phone Plans

Critical Information Summaries

For plans and offers that are no longer available for new connections

Critical Information Summary Mobile Phone Plans (for customers connected between 18/11/2019 and 05/12/2019)

Critical Information Summary SIM Only 12 Month (for customers connected between 18/2/2019 and 05/12/2019)

Critical Information Summary Mobile Phone Plans (for customers connected between 18/2/2019 and 17/11/2019)

Critical Information Summary Pre-paid Mobile ($15 and $45 Pre-paid recharge)

Critical Information Summary Pre-paid Mobile Broadband

Critical Information Summary Post-paid Mobile Broadband

For information about Call Charges, SMS/MMS

Critical Information Summary Phone Plan 35 (for customers connected between 5/04/2017 and 30/10/2017)

Critical Information Summary Phone Plan 50 (for customers connected between 5/04/2017 and 30/10/2017)

Critical Information Summary Phone Plan 70 (for customers connected between 5/04/2017 and 30/10/2017)

Critical Information Summary SIM Only Month to Month (for customers connected between 3/10/2017 and 30/10/2017)

Critical Information Summary SIM Only 12 Month (for customers connected between 31/10/2017 and 12/08/2018)

Critical Information Summary Flexi Phone Plans (for customers connected between 31/10/2017 and 12/08/2018)

Critical Information Summary SIM Only 12 Month (for customers connected between 13/08/2018 and 17/2/2019)

Critical Information Summary Flexi Phone Plans (for customers connected between 13/08/2018 and 17/2/2019)

Critical Information Summary Phone Plan 35 (for customers connected between 19/10/2016 to 04/04/2017)

Critical Information Summary Phone Plan 50 (for customers connected between 19/10/2016 to 04/04/2017)

Critical Information Summary Phone Plan 70 (for customers connected between 19/10/2016 to 04/04/2017)

CriticalInformationSummary Phone Plan 30 (for customers connected prior to 1/04/2016) 

Critical Information Summary Phone Plan 35 (for customers connected prior to 10/08/2016) 

Critical Information Summary Phone Plan 50 (for customers connected prior to 10/08/2016) 

Critical Information Summary Phone Plan 70 (for customers connected prior to 10/08/2016) 

Critical Information Summary Phone Plan 35 (for customers connected between 11/8/2016 and 18/10/2016)

Critical Information Summary Phone Plan 50 (for customers connected between 11/8/2016 and 18/10/2016)

Critical Information Summary Phone Plan 70 (for customers connected between 11/8/2016 and 18/10/2016)

Critical Information Summary SIM Only Month to Month (for customers connected prior to 03/10/17)

Critical Information Summary SIM Only 12 Month (for customers connected prior to 03/10/17)

Device Guidelines

Device Guidelines

International Call Rates

International Call Rates

International Call Rates - $15 Pre-paid recharge only

International Roaming Eligible Countries