Find out how much your mobile phone or device is worth, trade-in your eligible device and redeem it for a Woolworths WISH eGift Card of the same value.
How does the program work?
The Woolworths Mobile Trade In Program, provided by Brightstar, provides customers with the opportunity to receive a Woolworths WISH eGift Card for trading in their eligible device. Customers must complete a simple online assessment via https://au-WoolworthsMobileTradeIn.brightstar.com to determine the value of the device, before sending it to Brightstar, for a final assessment.
How do I receive my trade-in payment and how long will it take?
Once your device has been received and assessed, you will usually receive a Woolworths WISH eGift Card equal to the amount of the trade-in value via e-mail within approximately 30 days. If the final inspected value is different from the original quoted value, you will usually receive the inspected value via a Woolworths WISH eGift Card within approximately 30 days of your acceptance of the offer, or once 14 days elapses.
What happens if the final value is different from the original quoted one?
You will receive a communication advising you of the inspected value and you will have 14 days to accept or reject our revised offer.
IMPORTANT: If we do not hear from you within 14 days of the notification email delivery date, we will automatically process your device and you will receive a Woolworths WISh eGift Card for the revised value amount. In the event you reject the revised offer, we will ship your device back to you to the address on file to you within 48 business hours of being notified. You might need to pay for the returns fees depending on the reason of return. Taking into account shipping times, you should receive your device within 3 working days.
Why do I have to provide my identification?
We are required under Australian law to obtain proof of identity to every person attempting to sell goods to us. The proof of identity requirement is solely used for helping the police track down goods reported as lost or stolen.
How do I get additional help with my trade-in?
Contact our Customer Support Centre at 1800 670 819 (Mon to Fri, between 9am to 5pm) or WoolworthsMobileTradeIn@brightstar.com
Why pick Woolworths Mobile?
Terms and Conditions
Pre-paid, Long Expiry & Starter Packs
÷ $5 discount will apply to the $65 Woolworths Mobile Long Expiry Starter Pack between 00:01am AEST 13 July 2022 and 11:59pm 30 August 2022 AEST. New Starter Pack purchases only, excludes recharges and available online only on mobile.woolworths.com.au. While stocks last. Not available in conjunction with any other offer.
+ $10 discount will apply to the $150 Woolworths Mobile Long Expiry Starter Pack between 00:01am AEST 27 July 2022 and 11:59pm 9 August 2022 AEST. New Starter Pack purchases only, excludes recharges . While stocks last. Not available in conjunction with any other offer.
Phone Plans & SIM Only plans
c $200 discount offer available on Samsung Galaxy S22 5G /S22+ 5G /S22 Ultra 5G handset purchased as a Woolworths Mobile Phone Plan for new or recontracting customers between 4 August 2022 00:01 AM AEST and 10 August 2022 11:59 PM AEST. Discount will be applied to the Handset Payment Plan ("HPP") in equal monthly instalments across the term of the HPP. If the HPP is terminated early prior to the expiration of its term, any discounts not applied prior to termination will be forfeited. Certain applications may require supporting documents to prove eligibility for this offer - if applicable, the documents must be provided within 5 days of request.
d $100 discount offer available on OPPO Find X5 Lite 5G handset purchased as a Woolworths Mobile Phone Plan for new or recontracting customers between 6 July 2022 00:01 AM AEST and 3 August 2022 11:59 PM AEST. Discount will be applied to the Handset Payment Plan ("HPP") in equal monthly instalments across the term of the HPP. If the HPP is terminated early prior to the expiration of its term, any discounts not applied prior to termination will be forfeited. Certain applications may require supporting documents to prove eligibility for this offer - if applicable, the documents must be provided within 5 days of request.
e $10 off each month for 3 months discount offer available to new $35 & $45 SIM Only plan customers, signed up between 3 August 2022 00:01am AEST and 9 August 2022 11:59pm AEST. Offer not available to existing Woolworths Mobile SIM Only customers. Offer not available in conjunction with any other offer.
≈ Woolworths WISH eGift Card value is based on the trade in of an Apple iPhone 12 Pro Max 512GB in Good Working Order. For a list of all eligible devices please visit https://au-woolworthsmobiletradein.likewize.com
< eSIM quick connection is available on Woolworths Mobile Prepaid, Long Expiry and SIM Only plans. If you are transferring your number from a different provider please allow for porting time, typically 4 hours (during porting hours). For coverage information please visit Network Coverage.
Unlocked Phones & Accessories
2 $10 discount offer available to any customer when purchasing a $20 or above Woolworths Mobile Starter Pack with an Aspera F42 handset in the same transaction between 1 Mar 2022 00:01am AEDT to 30 September 2022 11:59pm AEST or while stock lasts. In store offer only, not available online. Not available in conjunction with any other offer.
General & Other
1 Please visit mobile.woolworths.com.au/offers/10-off-your-shop for applicable terms and conditions, including eligibility criteria.
† Woolworths Group Limited ABN 88 000 014 675 uses parts of Telstra’s 5G, 4G and 3G* mobile networks. The service provides 5G Coverage reaching at least 75% of the Australian population. The Telstra Wholesale mobile coverage area footprint reaches more than 98.8% of the Australian population and covers more than 1.6 million square kilometres of the Australian landmass.
# Downloads stop when data limit is reached. Data charged in 1KB blocks.
^ To maintain Data Bank you must recharge your Pre-paid service before credit expiry on same or higher value plan or keep your payments up to date on your active Postpaid service. Not available on long expiry plans including the $65, $150 and $200 plan.
± Any unused Plan Data will be rolled over to be used within the next recharge period when you set up auto-recharge on activation and recharge on the same Plan before credit expiry. If you do not recharge before credit expiry or recharge on a different plan, you forfeit any unused Data.
※ Gift up to 50% of your Included Data per recharge or usage period to another active Woolworths Mobile plan that includes the Data Gifting feature.
** Destinations you can call and text to from Australia include India, USA, UK, New Zealand, China, South Africa, South Korea, Canada, Indonesia, Hong Kong, Japan, Thailand, Sweden, Singapore, Germany, Ireland, France, Malaysia, Spain, Bangladesh, Denmark, and Vietnam.
> Based on customer responses to the question Thinking about your experience with Woolworths in relation to your pre-paid mobile/mobile plan, on a scale of 0 to 10, how likely are you to recommend Woolworths for their pre-paid mobile/mobile plan offering and service? In the September 2020 Woolworths "Voice of Customer" survey - 426 out of 449 (94.88%) customers who responded to the survey gave a score of 7, 8,9 or 10 out of 10 (where 1 = would not recommend and 10 = would definitely recommend).
‡ Woolworths Points are up-to-date as at 7 days before you received this email.
^^ IP67 rated for submersion in up to 1 meter of fresh water for up to 30 minutes. Please refer to user manual for further information including how to properly care for your device.
≈Get a $20 WISH eGift Card for you and your friend when you refer a new customer to Woolworths Mobile and they activate their service and enter your unique Referral Code within 34 days into the Woolworths Mobile app between 1 November 2021 00:01am AEDT and 12 December 2021 11:59am AEDT. Eligibility requirements apply. Please refer to https://mobile.woolworths.com.au/support/refer-a-friend for full T&Cs.
⌀Up to 5% discount on WISH Gift Cards, Woolworths Supermarket Gift Card, BIG W Store Gift Card, BWS Store Gift Card and Dan Murphy’s Store Gift Card purchased via the Woolworths Gift Cards Portal. Discount amount depends on the type of Gift Card purchased (3% off WISH Gift Cards, 4% off Woolworths Supermarket Gift Card and 5% off BIG W Store, BWS and Dan Murphy’s Gift Cards). Discount will not be applied to the delivery fee if purchasing a physical Gift Card. This offer is available 1 November 2021 00:01am AEDT to 30 December 2022 11:59pm AEST for Woolworths Mobile customers who have registered and can login to the Woolworths Mobile My Account Portal or Woolworths Mobile app. Offer valid on Gift Cards purchased via the Woolworths Gift Cards Portal only. A minimum of $5 and a maximum of $500 can be loaded onto an Gift Card upon purchase. Maximum of 5 Gift Cards per transaction. Woolworths Group Limited ABN 88 000 014 675 is the issuer of the WISH, Woolworths Supermarket, BIG W, BWS and Dan Murphy’s Store Gift Cards. All Gift Cards have no expiry date and are redeemable at participating stores only. For a list of participating stores and full Gift Card Terms and Conditions visit woolworths.com.au/giftcards. Discount will not be applied to purchase of Gift Cards purchased directly through https://giftcards.woolworths.com.au or https://www.woolworthsgiftcardstore.com.au/deal/default.
>> Your device must be listed as an Eligible Device at https://au-woolworthsmobiletradein.likewize.com. Trade in paid as a Woolworths WISH eGift Card after trade in process is completed and within 30 days of Trade in acceptance. Trade-in value (eGift Card) is not refundable or transferable, forfeited if you cancel. Limit one trade in per service. Your trade-in quote is based on the information you have provided about your device model and condition. If the device model or condition doesn’t match the information you provided, this may result in an adjusted trade-in value. If that’s the case, you will be advised via email of the revised value and provided an option to accept or reject.