Latest update from Woolworths Mobile


Keeping you supported and connected

Woolworths Mobile is here to keep you connected and up to date about COVID-19 (Coronavirus). Our number one priority is the wellbeing of our customers and team members. We encourage you to follow  the guidance of the Australian Health Department on how to protect yourself.

Due to the increased COVID-19 containment measures, Woolworths Mobile’s contact centre is experiencing longer wait times for customers contacting us via phone or online messaging. 

We know how frustrating this can be and we are working hard to improve the situation to get to as many of you as possible.

You can continue to manage your account via the App or My Account. If you need further support you may be able to find the answer in the FAQs section of our Help & Support page. If not, our virtual assistant Olive is available to help you 24/7.

Thanks for your patience as we work through this.


Delivery

We are still delivering, however there are some delays due to COVID-19. Our courier partners are experiencing a higher than usual number of deliveries which is causing the following impact:

For delivery in time for Christmas, please note these recommended cut off dates. Unfortunately we can't guarantee delivery by a certain date due to unforeseen postal delays - however we can guarantee to ship your order as fast as possible!

Mobile Phones, Audio, Wearables and SIM Only

  • For metro areas, order before midday on the 16th December 2020. 
  • Please allow an extra 2 business days for regional and rural areas. 
  • Ensure the information you have entered into your order is correct. If your order requires an ID/Credit Review, this can take an additional 5 business days to process.
  • We can only deliver to the person who placed the order. The driver will check to confirm the ID entered at checkout matches before handing over the item/s.

Starter Packs and SIM replacements:

  • Delivery estimates are approximately 10-20 business days from dispatch.
If you require a Starter Pack or SIM Replacement sooner, you can purchase one of our $2 sim packs or other starter packs from your nearest Woolworths store here

Frequently Asked Questions

I am having issues with my service - Calls, SMS and data.

Do you offer VoLTE, WiFi calling and 5G?

I need Financial Assistance to help pay my Phone bills.

I need a new/replacement SIM card.

I did not receive my 10% discount on my recent shop.

I no longer require my service and wish to cancel.

I want to sign up to a $60 or $150 long life plan.

We're here to help, get in touch