Latest updates from Woolworths Mobile

Woolworths Mobile’s contact centre is experiencing longer wait times for customers contacting us via phone or online messaging

COVID-19 has impacted the operations of our business, and this has regrettably caused inconvenience to our customers resulting from:

  • Extended transit time of deliveries due to reduced freight availability and courier delays resulting from increased screening and sanitation measures, airport and/or port closures etc.
  • Restrictions placed upon our staff travel movements and access to our contact centre building, resulting from government-mandated lockdowns and transport interruptions.

Did you know you can skip the queue and manage your account on the go using our Mobile App?

Check your usage, recharge your Pre-paid service, download and view your bills, set up auto-recharge plus much more! Head over to to learn more.

COVID-19 has impacted our delivery partner's ability to process and get your order to you within regular timeframes

Mobile Phones, Audio, Wearables and SIM Only

Capital cities in all states: Please allow up to 2 business days after order is dispatched from our warehouse. All other areas: Please allow up to 5 business days after order is dispatched from our warehouse.

Starter Packs and SIM replacements

Delivery estimates are approximately 10-20 business days from dispatch.
If you require a Starter Pack or SIM Replacement sooner, you can purchase one of our $2 sim packs or other starter packs from your nearest Woolworths store here.

Frequently Asked Questions

I am having issues with my service - Calls, SMS and data.

Do you offer VoLTE, WiFi calling and 5G?

I need Financial Assistance to help pay my Phone bills.

I need a new/replacement SIM card.

I did not receive my 10% discount on my recent shop.

I no longer require my service and wish to cancel.

I want to sign up to a $60 or $150 long life plan.

We're here to help, get in touch