Latest update from Woolworths Mobile

Keeping you supported and connected

Woolworths Mobile is here to keep you connected and up to date about COVID-19 (Coronavirus). Our number one priority is the wellbeing of our customers and team members. We encourage you to follow  the guidance of the Australian Health Department on how to protect yourself.

Due to the increased COVID-19 containment measures, Woolworths Mobile’s contact centre is experiencing longer wait times for customers contacting us via phone or online messaging. 

We know how frustrating this can be and we are working hard to improve the situation to get to as many of you as possible.

You can continue to manage your account via the App or My Account. If you need further support you may be able to find the answer in the FAQs section of our Help & Support page. If not, our virtual assistant Olive is available to help you 24/7.

Thanks for your patience as we work through this.


We are still delivering, however there are some delays due to COVID-19. Our courier partners are experiencing a higher than usual number of deliveries which is causing the following impact:

Starter Packs and SIM Replacements:

  • ACT/NSW/QLD/TAS/VIC  delivery estimates are approximately 10-12 business days.
  • NT/WA/SA delivery estimates are approximately 10-15 business days.

Mobile Phone deliveries are not affected.

Frequently Asked Questions

I am having issues with my service - Calls, SMS and data.

Do you offer VoLTE, WiFi calling and 5G?

I need Financial Assistance to help pay my Phone bills.

I need a new/replacement SIM card.

I did not receive my 10% discount on my recent shop.

I no longer require my service and wish to cancel.

I want to sign up to a $60 or $150 long life plan.

We're here to help, get in touch