We're here to help

We understand that sometimes customers may face unexpected circumstances that can affect their ability to meet their financial obligations due to financial hardship.



If your ability to make a payment has been impacted, choose
an option below to get help

I need more time to pay my current bill
 

Request a Payment Extension

I need an arrangement which allows me to pay in instalments rather than in one go

Learn more


 

I need further financial assistance

 

Login and request assistance
 

Need more help?

Call Financial Counselling Australia on 1800 007 007

Learn more

Change my plan

Change my plan

Move to Pre-paid

Update to Pre-paid


 

Pay your bills in four

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Services Australia

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Woolworths Mobile Hardship Policy

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Financial Assistance FAQs

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