Getting StartedWhich mobile network does Woolworths use?Do I have Woolworths mobile network coverage in my area?What Phone Plans do you have available?Where can I purchase a Woolworths Phone Plan?How long will it take for my Woolworths Mobile handset (and SIM) to be delivered?
Activate My ServiceMy request to port/transfer my current mobile number to Woolworths Mobile has been rejected, what do I do?Can I keep my current number?How long does it take to port my current mobile number to Woolworths? What do I need to have handy to activate my mobile services? How long will it take to activate my mobile service?
Self ServiceHow can I track my Mobile order? How long does it take for data usage and calls to become visible on my Pre-paid mobile online account? How do I update the password for my Pre-paid mobile online account? How do I create an online account for my Pre-paid mobile? How do I change my Pre-paid mobile personal details?
Simply click the View guides button to learn how to set up email, organise contacts, access the internet, get help with messaging and apps, and much more. From getting started to advanced troubleshooting tips, with our interactive guides, you can learn how to use all the features of your device.