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  • Offers

    Offers

    Offers Home

    • Mobile Phone offers
    • 10% off your shop
    • Trade-in a phone

  • Plans

    Plans

    Plans Home

    Woolworths Mobile Plans

    • Our Plans
    • Phone Plans - Get a phone on a plan
    • SIM Only - No lock-in contract
    • Prepaid - 30 day expiry
    • Long Expiry - 180 and 365 day expiry
    • eSIM
    • Add-ons
    • International Roaming

  • Phones on a Plan

    Phones on a Plan

    Phones on a Plan Home

    Product Information

    • OPPO Mobile Phones
    • Samsung Mobile Phones
    • Trade-in a phone
    • Phone Accessories

  • Unlocked Phones

    Unlocked Phones

    Unlocked Phones Home

    Product Information

    • Bundle and save offers
    • View all Unlocked Phones
    • Spacetalk Kids Watch
    • Watches and Headphones

  • Why Us

    Why Us

    Why Us Home

    • Why Woolworths Mobile
    • Our Plans
    • Our Awards
    • Data Gifting
    • Customer Testimonials
    • Mobile App
    • Refer a friend
    • Supporting OzHarvest

  • Our Network

    Our Network

    Our Network Home

    • Network Coverage
    • Network Support - Calls/SMS/Data Issues
    • 5G Explained

  • Help and Support

    Help and Support

    Help and Support Home

    • Frequently Asked Questions
    • Network Support - Call/SMS/Data Issues
    • Contact Us
    • Network Coverage
    • Device Troubleshooting
    • Outages & System Status
    • My Account
    • Woolworths Mobile App
    • Pay your phone bill in 4 with Deferit

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Getting started

Getting Started

Which mobile network does Woolworths use?Do I have Woolworths mobile network coverage in my area?What Phone Plans do you have available?Where can I purchase a Woolworths Phone Plan?How long will it take for my Woolworths Mobile handset (and SIM) to be delivered?

Activate My Service

My request to port/transfer my current mobile number to Woolworths Mobile has been rejected, what do I do?Can I keep my current number?How long does it take to port my current mobile number to Woolworths? What do I need to have handy to activate my mobile services? How long will it take to activate my mobile service?

Self Service

How can I track my Mobile order? How long does it take for data usage and calls to become visible on my Pre-paid mobile online account? How do I update the password for my Pre-paid mobile online account? How do I create an online account for my Pre-paid mobile? How do I change my Pre-paid mobile personal details?
View all FAQ's

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Woolworths Group Limited ABN 88 000 014 675 uses part of Telstra’s 4G and 3G mobile network.