Network Support Request


Need Network Support?

Follow these steps to submit your request

It appears, we may need to escalate your Network Request to our service provider, Telstra. Although we would love to resolve this on the spot, all Network Support Requests are investigated by Telstra before we can provide a suitable remedy.

Before requesting further support please have the following ready:

Calls SMS/MMS Data


1. Describe the problem  

Eg. 

-Can't make  Outgoing and/or incoming calls

-Call drop outs

-Call going straight to voicemail

2.The full address where the service has issues

3.Time and date the issue has occurred

4.B-party (other) number you are trying to call or receive a call from.


1. Describe the problem  

 Eg.

Can't send Outgoing and/or incoming SMS/MMS

2.The full address where the service has issues

3.Time and date the issue has occurred 

4. B-party (other) number you are trying to send or receive an SMS/MMS from.


 


1. Describe the problem  

Eg.
    -  Slow speeds
    -  Data dropouts
    -  No data connection

2.The full address where the service has issues with using mobile data

3.Time and date the issue has occurred
 

4.Your device make and model

 



Ready to submit your request?

Start a chat with Olive, our Virtual Assistant and enter the following.
(Chat with a Network Troubleshooting Specialist)