6 Step Trouble Shooting Guide

Before you begin, make sure that you've successfully backed up your personal data like contacts, pictures and apps stored on your device. If you'd like assistance backing up your data, click here.

If you suspect that your mobile device is faulty, this simple set of steps can help work out what's going on. Some common faults can be fixed by following the steps below. If you need help with troubleshooting, use our mobile interactive help manuals for step by step instructions.

Tampering Check

Confirm that the software has not been tampered with

If you've attempted to install any operating system or 'jailbreak' the device (remove or modify the operating system), it's considered to be software tampering, and the device may not be covered by the manufacturer's warranty.

If you’ve confirmed there has been no 'software tampering', please click on the repair request button.