Help and support with your mobile plan
All your support is online
Contact Us
My Account
FAQs
Woolworths Mobile App
Troubleshooting
Outages & System Status
Self Service Features
Now you can do it yourself. Discover some of the most popular Self Service features you might need.
You can also click on “More Self Service Features” below to see a full list of all the available features and where to find them in My Account or our Mobile App.
To view and update your personal details, login to the My Account portal or the Woolworths Mobile App and navigate to "My Details" from the menu. You can view and update your:
- Service nickname
- Woolworths Rewards Number
- Alternate contact customer
- Email address
- Home address
You can view your:
- Mobile number
- SIM number
- PUK number
- Full name
- Date of birth
To view your plan information, login to the My Account portal or the Woolworths Mobile App, select the number you want to view and tap on the information i on the dashboard.
You can view your:
- Contract term
- Contract end date
- Monthly discounts
- Plan inclusions
- Plan exclusions
- Critical Information Summary
- Proof of purchase
- Handset fee
- Early Termination Charges
To add, update or remove a saved card, login to My Account portal or the Woolworths Mobile App and select Payment Options from the menu.
To view your balances, recharge expiry date, plan inclusions reset date or data left per day, login to My Account portal or the Woolworths Mobile App.
Did you know you can also track your usage by adding a widget, adding a complication to your Apple watch or by simply asking Siri?
To set up, update or cancel your Auto-recharge, login to My Account portal or the Woolworths Mobile App and navigate to Auto-recharge options from the menu.
Did you know you can also view your next Auto-recharge date? Login to My Account portal or the Woolworths Mobile App and see under Auto-recharge on the dashboard.
To view your last bill amount, current unbilled amount, most recent and previous bills, your payment status and your account reference number, login to My Account or the Woolworths Mobile App and select My Bills from the menu.
To view your usage history, login to My Account portal or the Woolworths Mobile App and navigate to Usage history from the menu.
To download your usage history, login to My Account portal and select Download usage history from the dashboard.
Did you know you can view your usage history with contact names instead of numbers? Simply download and allow the Woolworths Mobile App to have access to your phone Contacts list .
Mobile Number Pre-Porting Identification Verification
In order to port (bring your existing number over) to Woolworths Mobile you will be required to validate a 6 digit code.
This is to protect your mobile number and verify your identity. For more information, Click here