What is 5G?

5G is the next generation of mobile technology and is the latest evolution of the mobile network following 3G and 4G. With the ability to hold up to 10 times the carrying capacity of the current 4G network, users can expect higher speeds, an improved ability to connect and lower latency.  5G is now available on selected Woolworths Mobile SIM Only and Phone plans.

Woolworths Mobile also offers 5G handsets phone plans for customers who would like to purchase a new 5G smartphone to get onto this new 5G network.

Where in Australia is 5G available?

Woolworths Mobile uses parts of Telstra’s 5G, 4G and 3G* mobile networks. The service provides 5G Coverage reaching at least 75% of the Australian population. The Telstra Wholesale mobile coverage area footprint reaches more than 98.8% of the Australian population and covers more than 1.6 million square kilometres of the Australian landmass.

Click here to find out whether your area is 5G ready.

*Telstra’s 3G Network (850Mhz band) will close in mid-2024.


What is 5G?

Will I need a 5G device/handset to access 5G?

What are the benefits of 5G?

How does 5G compare to 4G?

How to get 5G?

Is 5G available in my area?

Where will I get information on 5G coverage areas?

How will I know I have 5G coverage on my handset?

What happens when I am outside 5G coverage?

What happens when I’m driving, and my device isn’t picking up 5G coverage?

Can a 5G phone use 4G?

Can you use a 4G SIM in a 5G phone?

How fast is 5G?

What is the speed range I can expect in a 5G area compared with a non 5G area?

I have a 5G plan and I am in a 5G coverage area (according to the map) but I don’t see the 5G indicator on my handset, why?

I have “5G” on my handset, but my data is slow. Why?

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