Contact Us
Mandy, our virtual assistant, can answer your questions 24/7. Where you require additional support, our Australian based Customer Care team is available via chat with 80% customer satisfaction.*
*Telecommunications Customer Satisfaction Results of polling undertaken by Roy Morgan Research for Communications Alliance Ltd Wave 27 – July 2020
We're here to help, get in touch
Making a complaint
If you have contacted us and were not satisfied with the experience, you can register a formal complaint by following these steps:
Log in to My Account
Lodge your complaints form.
A member of our team will respond within 5 business days.
Alternatively, contact us via Chat or Telephone.
Chat
Monday to Friday
9:00am to 4:30pm, AEST/AEDT
Saturday
10:00am to 3:30pm, AEST/AEDT
Closed on Sunday. Operating hours during public holidays may vary.
Telephone
Call us on 1300 10 1234 Option 4
Monday to Friday
9:00am to 5:00pm, AEST/AEDT
Saturday
10:00am to 4:00pm, AEST/AEDT
Closed on Sunday. Operating hours during public holidays may vary.
Easter 2024 Weekend Operating Hours
29 March (Good Friday) - Closed
30 March (Easter Saturday) - Telephone: 10:00am to 3:30pm, AEDT. Chat: 10:00am to 3:00pm, AEDT
31 March (Easter Sunday) - Closed
1 April (Easter Monday) - Closed