Troubleshooting Steps


Need help troubleshooting your device?

Here's a few tips you can try

Before you begin, make sure that you've successfully backed up your personal data like contacts, pictures and apps stored on your device.

Check for any signs of physical damage on your device

Check if your phone has been exposed to liquid damage

Check for new Software Updates

Reset your device (Soft Reset)

Perform a Factory Reset (Hard Reset)

Confirm that the software has not been tampered with

Still having issues?

Our goods come with guarantees that con not be excluded under the Australian Consumer low. You ore entitled to o replacement or refund for o major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you would Like more information please visit our Returns Policy.

Assessment Request Checklist:

✓ You hove conducted the Troubleshooting Steps;
✓ You gather the device, including all packaging and contents ready for collection;
✓ Remove all PIN locks and account level passwords (i.e Google)
✓ Backup your data as the assessment process will result in the loss of any data stored on the device;
✓ Provide as much detail as possible on the fault particularly if it is intermittent.


If your device is less than 30 days old

If your device is older than 30 days