Troubleshooting Steps

Need help troubleshooting your device?

Here's a few tips you can try

Before you begin, make sure that you've successfully backed up your personal data like contacts, pictures and apps stored on your device. If you would like help backing up your device please refer to the manufacturers support pages.

If you suspect that your device is faulty, this simple set of steps can help work out what's going on. Some common faults can be fixed by following the steps below. If you need further help with troubleshooting, please refer to the manufacturers support pages.

Check for any signs of physical damage on your device

Check if your phone has been exposed to liquid damage

Check for new Software Updates

Reset your device (Soft Reset)

Perform a Factory Reset (Hard Reset)

Confirm that the software has not been tampered with