How to identify Scam Calls

Scammers use numerous methods to impersonate legitimate businesses to obtain personal and private information. They will often claim to be from well-known brands such as Woolworths, the Government or organisations you’re likely to know. Scam callers will try to convince you of the urgent need to provide them with your personal information; using threats, and potentially inappropriate language, to apply pressure.

To identify a scam call, please listen out for the following: :

  • Calls from people impersonating employees from well-known organisations, such as the Government, or familiar companies.
  • Calls seeking financial details, such as your credit card or banking details, in order to process a refund or other ‘overpayment’.
  • Calls seeking to access your computer remotely.

If you suspect it’s a scam call, please don't give the caller any personal details and hangup. Block the callers number and report to Scamwatch: https://www.scamwatch.gov.au/report-a-scam

The best way to protect yourself is through awareness and education. You can find out more information at https://www.accc.gov.au/publications/the-little-black-book-of-scams

To report a suspected scam call to Woolworths Mobile, please contact us at hoax@woolworths.com.au

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