International Roaming with Woolworths Mobile


Keep your current number and stay connected with family and friends while you’re travelling overseas. Simply add International roaming to your existing phone plan.


What is international roaming and how does it work?


If you have a Woolworths Mobile SIM Only or Phone Plan, you can choose one of our Roaming Add-on options while you’re overseas. By adding international roaming to your plan, you’ll be able to make the most of your trip with online maps as well as travel and social media apps.

Pre-paid plans don’t currently offer roaming add-ons, but we’re always working on improving our features and benefits. We’ll update this page to let you know when roaming features become available for Pre-paid.

Add Roaming to your existing SIM Only or Phone plan
 

  • Keep your number and stay connected while you're overseas by adding an International Roaming add-on to your plan for $5 per day. 

  • Available for 5/10/15 days

  • Includes data, voice and SMS

  • Covers 63 countries in total

  • Available to Woolworths Mobile customers

Roaming Add-ons for SIM Only and Phone plans

Product 5 Day Roaming Add-on 10 Day Roaming Add-on 15 Day Roaming Add-on
Data 800MB 2GB 4GB
Voice Calls 60 min 150 min 240 min
SMS 60 SMS 150 SMS 240 SMS
Validity Period 5 days 10 days 15 days
Price $25 $50 $75
Packs are purchased and no additional charges apply when the inclusions are used up or the pack expires. No PAYG option.

Did you know...

  • - All Woolworths Mobile Phone Plan & SIM Only customers can receive SMS when overseas without adding a Roaming add-on, when travelling in one of the Eligible Countries.
  • - To send an SMS, make calls or use data (not on WiFi) you'll need to purchase one of the 3 add-ons ( 5, 10 or 15).
  • - If you already have the Woolworths Mobile app on your phone, you can purchase an add-on at any time.

How to add international Roaming to your Woolworths Mobile plan

  • - Simply add one of our three International Roaming add-ons by logging in to My Account or the Woolworths Mobile app and selecting Add-ons.
  • - Your international data roaming add-on will start the day after you purchase the add-on (from midnight on the day of purchase AEST). This means you will have 5, 10 or 15 full days to use that add on.
  • - The charge for the International Roaming add-on will be detailed on your next bill and in My Account.
  • - You can view your detailed usage via the Woolworths Mobile App or My Account portal.
Go to My Account >


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Terms & Conditions

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*Rate based on average data usage of a Facebook Messenger audio call at 333.3Kb per minute. Using a 3GB Zone 1 Data Bundle, the cost of this is 0.6 cents per minute (Source: Statistia.com, April 2015).

>> Free Family Zone Protect for 1 user, 2 devices is for eligible new and recontracting Woolworths Mobile customers from 21 Jan 19 (RRP $1.94 per month). Customer moved to Family Zone Insight at the end of 12 months period (no subscription fee) unless terminated by the subscriber, with option to subscribe to Family Zone Protect at cost at time of subscription. To maintain free Family Zone Protect for the period, the Pre-paid plan must be recharged prior to credit expiry or your Postpaid payments must be kept up to date. Customers will receive a registration email from Family Zone for Family Zone Protect within 48 hours of activating their Woolworths Mobile service.

^ $10 credit can be used to activate on a new Woolworths Mobile plan. Not available for recharges or bill payments.

~ 1st bonus data applies when Starter Pack is activated between 26 Aug and 17 Nov 2019. 2nd recharge bonus data applies when 2nd recharge is within 120 days of activation. Bonus data amount varies by plan.

~ Monthly bonus data is available on all SIM Only and Mobile Phone Plans activated between 27 May and 17 November 2019. Bonus data amount varies by plan.

※ To maintain Data Bank, you must recharge your Pre-paid service before credit expiry or keep your payments up to date on your active Postpaid service.

† Our network covers more than 23 million Australians based on a total 3G and 4G network coverage of 98.8% of the Australian population of 24,127,200 (ABS, June 2016).

# Downloads stop when data limit is reached. Data charged in 1KB blocks.

> Based on customer responses to the question Thinking about your experience with Woolworths in relation to your pre-paid mobile/mobile plan, on a scale of 0 to 10, how likely are you to recommend Woolworths for their pre-paid mobile/mobile plan offering and service? In the August 2017 Woolworths "Voice of Customer" survey - 360 out of 398 (90.45%) customers who responded to the survey gave a score of 7,8,9 or 10 out of 10 (where 1 = would not recommend and 10 = would definitely recommend).

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