International Roaming with Woolworths Mobile

Dreaming of your next international trip? Keep your current number and stay connected with family and friends while you’re travelling overseas. Simply add an International roaming Add-on to your existing plan. There is no bill shock, simply add more via the Woolworths Mobile app as you need it.


What is international roaming?

International roaming or ‘global roaming’ is a service that allows you to use your mobile phone overseas. You can continue to make calls, send SMS, and access helpful resources when travelling such as maps and ride-sharing apps. If you have a Woolworths Mobile plan, you can choose one of our International Roaming Add-ons which includes data, calls and SMS that lasts between 1 and 15 days when you’re overseas. By adding international roaming to your plan, you’ll be able to make the most of your trip straight away with access to online maps, travel, messaging and social media apps.


How does international data roaming work!

Data roaming works by extending the coverage of the home operator’s services, allowing you to use your existing phone number within another country. For example, have you ever turned your phone on at an overseas airport to order a taxi and realised that you are already connected to the network? This is because Telstra has a wholesale roaming agreement with the visited mobile operator network. Click here for International roaming - eligible countries. If your Data roaming is already turned on, the connection will happen automatically. Should I turn data roaming off in my own country? No, you don't have to. When you are in your home country, you use mobile data and not data roaming when surfing the internet.

International Roaming Packs

We offer a range of International Roaming Packs to suit your needs. Depending on the length of your trip and the activities in your itinerary, you may need a little bit of data or a lot. Whether you are travelling overseas for a couple of days or jetting off for a while, we’ve got you covered. Check out the breakdown of our International Roaming packs below.

Inclusion
1 Day
Roaming
Add-on

 
5 Day
Roaming
Add-on
10 Day
Roaming
Add-on
15 Day
Roaming
Add-on
Data150MB1GB2GB4GB
Voice Calls30 min60 min150 min240 min
SMS30 SMS60 SMS150 SMS240 SMS
Validity Period1 days5 days10 days15 days
Price$7$30$50$75
CountriesCovers 30 CountriesCovers 67 Countries
EligibilityAvailable on all plans Prepaid, Long Expiry, SIM Only and Phone PlansAvailable on all plansAvailable on postpaid plans (SIM Only and Phone Plans)Available on postpaid plans (SIM Only and Phone Plans)


Did you know

  • All Woolworths Mobile customers can receive SMS when overseas without adding a Roaming add-on, when your phone successfully connects to an eligible roaming operator in one of the Eligible Countries. This means you can still do our banking and get other security verifications while overseas without needing to purchase an add-on.
  • To send an SMS, make calls or use data (not on WiFi),  you'll need to purchase one of the above International Roaming Add-ons.
  • If you already have the Woolworths Mobile app on your phone, you can purchase an add-on at any time.


How do I get international roaming on my phone with a Woolworths Mobile plan?

Log into My Account or the Woolworths Mobile app and select “Add-ons”. Your international data roaming add-on will be available immediately but your day starts the day after you purchase the add-on (from midnight on the day of purchase AEST/AEDT). This means you will have 1, 5, 10 or 15 full days to use that add on, plus the extra hours on the first day you purchase the add-on.
  • The charge for the International Roaming add-on will be detailed on your next bill and in My Account.
  • You can view your detailed usage via the Woolworths Mobile App or My Account portal.
Go to My Account >


Still, have questions about international roaming?

What is data roaming?

What does data roaming mean?

Does data roaming improve the signal?

Should data roaming be on or off?

How to turn off international roaming?

What is the difference between data roaming and mobile data?

Terms and Conditions

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Pre-paid, Long Expiry & Starter Packs

 Half price Prepaid Starter Packs available for new customers purchasing and activating an eSIM on a $20, $30 or $40 Starter Pack from 00:01am AEST 22 June 2022 to 11:59pm 5 July 2022 AEST. Offer only available online for new Starter Pack purchases and activations in one transaction, does not apply to recharges.

+ $10 discount will apply to the $150 Woolworths Mobile Long Expiry Starter Pack between 00:01am AEST 22 June 2022 and 11:59pm 5 July 2022 AEST. New Starter Pack purchases only, excludes recharges . While stocks last. Not available in conjunction with any other offer.
 

Phone Plans & SIM Only plans

g $100 discount offer available on Samsung Galaxy A53 5G handset purchased as a Woolworths Mobile Phone Plan for new or recontracting customers between 23 June 2022 00:01 AM AEST and 6 July 2022 11:59 PM AEST. Discount will be applied to the Handset Payment Plan ("HPP") in equal monthly instalments across the term of the HPP. If the HPP is terminated early prior to the expiration of its term, any discounts not applied prior to termination will be forfeited. Certain applications may require supporting documents to prove eligibility for this offer - if applicable, the documents must be provided within 5 days of request.

c $500 discount offer available on Samsung Galaxy Z Fold3 5G handset purchased as a Woolworths Mobile Phone Plan for new or recontracting customers between 16 June 2022 00:01 AM AEST and 3 July 2022 11:59 PM AEST. Discount will be applied to the Handset Payment Plan ("HPP") in equal monthly instalments across the term of the HPP. If the HPP is terminated early prior to the expiration of its term, any discounts not applied prior to termination will be forfeited. Certain applications may require supporting documents to prove eligibility for this offer - if applicable, the documents must be provided within 5 days of request. Only available while stocks last.

b $100 discount offer available on Samsung Galaxy A33 5G handset purchased as a Woolworths Mobile Phone Plan for new or recontracting customers between 16 June 2022 00:01 AM AEST and 30 June 2022 11:59 PM AEST. Discount will be applied to the Handset Payment Plan ("HPP") in equal monthly instalments across the term of the HPP. If the HPP is terminated early prior to the expiration of its term, any discounts not applied prior to termination will be forfeited. Certain applications may require supporting documents to prove eligibility for this offer - if applicable, the documents must be provided within 5 days of request.

e $200 discount offer available on OPPO Find X5 5G and OPPO Find X5 Pro 5G handset purchased as a Woolworths Mobile Phone Plan for new or recontracting customers between 16 June 2022 00:01 AM AEST and 30 June 2022 11:59 PM AEST. Discount will be applied to the Handset Payment Plan ("HPP") in equal monthly instalments across the term of the HPP. If the HPP is terminated early prior to the expiration of its term, any discounts not applied prior to termination will be forfeited. Certain applications may require supporting documents to prove eligibility for this offer - if applicable, the documents must be provided within 5 days of request.

 $5 off each month for 3 months discount offer available to new $25 SIM Only plan customers, signed up between 29 June 2022 00:01am AEST and 12 July 2022 11:59pm AEST. Offer not available to existing Woolworths Mobile SIM Only customers. Offer not available in conjunction with any other offer.

 $10 off each month for 3 months discount offer available to new $35 SIM Only plan customers, signed up between 8 June 2022 00:01am AEST and 30 June 2022 11:59pm AEST. Offer not available to existing Woolworths Mobile SIM Only customers. Offer not available in conjunction with any other offer.

a Bonus OPPO Enco Free2 (RRP $199) Offer available via redemption with purchase of OPPO Reno8 Lite 5G on a Woolworths Mobile phone plan between 9 June 2022 00:00am AEST and 30 June 2022 11:59pm AEST. Redeem by 14 July 2022 11:59pm AEST. Limit 1 gift per person. For full T&Cs including claim, exclusions, and redemption process visit https://oppopromotions.com.au

e Collect a bonus Galaxy Watch4 Bluetooth 44mm Black (RRP $449) when you purchase a Samsung Galaxy S22, S22+, or S22 Ultra on a Woolworths Mobile Phone Plan between 1 June 2022 00:01am AEST and 30 June 2022 11:59pm AEST.Certain Woolworths Mobile Phone Plan applications may require supporting documents to prove eligibility for this offer - if applicable, these documents must be provided within 5 days of request. Bonus Watch will be shipped with the handset.

Woolworths WISH eGift Card value is based on the trade in of an Apple iPhone 12 Pro Max 512GB in Good Working Order. For a list of all eligible devices please visit https://au-woolworthsmobiletradein.likewize.com

< eSIM quick connection is available on Woolworths Mobile Prepaid, Long Expiry and SIM Only plans. If you are transferring your number from a different provider please allow for porting time, typically 4 hours (during porting hours). For coverage information please visit Network Coverage.


 

Unlocked Phones & Accessories

6 $105 discount offer available to any customer when purchasing a SPACETALK Kids Bundle Pack, (SPACETALK Kids Watch and Woolworths Mobile $65 Starter Pack) outright between 16 June 2022 00:01am AEST and 13 July 2022 11:59pm AEST, While stocks last. $90 discount offer available to any customer when purchasing a SPACETALK Kids Watch outright between 16 June 2022 00:01am AEST and 13 July 2022 11:59pm AEST, While stocks last. Offer not available in conjunction with any other offer. Offer is inclusive of the Bundle and save offer, which is the 5% off discount on all purchases of outright devices with a $20 or above Pre-paid plan.

 Receive 5000 Everyday Rewards Points when you sign up to a Delivery Unlimited subscription (including a free trial if applicable, Delivery Unlimited T&Cs apply) between 9 May 2022 12:01am AEST to 30 June 2022 11:59pm AEST and remain an active subscriber, and have your Everyday Rewards card linked to your Woolworths Mobile account, for at least 45 days. Offer is available for active Woolworths Mobile customers only. Your Everyday Rewards points will be uploaded to the Everyday Rewards card linked to the Woolworths Mobile account by 31 August 2022. Delivery Unlimited subscription fees apply after 30 days and will be automatically charged unless cancelled. Min. spend $50 per order required to qualify for Delivery Unlimited benefits. Woolworths reserves the right to vary the terms of this offer at any time without notice. Limit of 1 free trial per customer. Click here for T&Cs for shopping at Woolworths Online, here for Delivery Unlimited T&Cs and here for the Everyday Rewards T&Cs. You will not earn Everyday Rewards Points if earning those points causes you to exceed 4000 Everyday Rewards Dollars as set out in the Everyday Rewards T&Cs.

~ The free trial is available for first time Delivery Unlimited subscribers. T&Cs apply.

2 $10 discount offer available to any customer when purchasing a $20 or above Woolworths Mobile Starter Pack with an Aspera F42 handset in the same transaction between 1 Mar 2022 00:01am AEDT to 30 September 2022 11:59pm AEST or while stock lasts. In store offer only, not available online. Not available in conjunction with any other offer.

3 5% off discount to the (discounted) price of any handset, when purchased outright together with a $20 or above Pre-paid plan as a bundle in the same transaction. Not available in conjunction with any other offer. Offer ends 30 June 2022 11:59pm AEST

4 $30 discount offer available to new or recontracting customers on any Woolworths Mobile SIM Only Plan when purchased together with a handset outright. Discount will be applied to your SIM Only Plan in equal monthly instalments of $10 discount per month over a period of 3 months from the date you signed up to the SIM Only Plan. If the SIM Only Plan is terminated in the first 3 months, any discounts not applied prior to termination are forfeited. Certain applications may require supporting documents to prove eligibility for this offer - if applicable, these documents must be provided within 5 days of our request. Not available in conjunction with any other offer. Offer ends 30 June 2022 11:59pm AEST

5 5% off discount to the (discounted) price of any handset, wearable or audio for eligible Woolworths team members. Woolworths Group Team Benefits PlusCard number must be provided at the point of checkout. Not available in conjunction with any other offer. Woolworths Mobile reserves the right to amend or cancel this offer at any time without notice.
 

General & Other

1 Please visit mobile.woolworths.com.au/offers/10-off-your-shop for applicable terms and conditions, including eligibility criteria.

 Woolworths Mobile uses part of Telstra’s 4G and 3G mobile network. Woolworths Mobile provides a 4G coverage footprint of 97.9% and a combined 4G and 3G coverage footprint of more than 98.8% of the Australian population covering 1.62 million square kilometers.

# Downloads stop when data limit is reached. Data charged in 1KB blocks.

^ To maintain Data Bank you must recharge your Pre-paid service before credit expiry on same or higher value plan or keep your payments up to date on your active Postpaid service. Not available on long expiry plans including the $65, $150 and $200 plan.

± Any unused Plan Data will be rolled over to be used within the next recharge period when you set up auto-recharge on activation and recharge on the same Plan before credit expiry. If you do not recharge before credit expiry or recharge on a different plan, you forfeit any unused Data.

Gift up to 50% of your Included Data per recharge or usage period to another active Woolworths Mobile plan that includes the Data Gifting feature.

** Destinations you can call and text to from Australia include India, USA, UK, New Zealand, China, South Africa, South Korea, Canada, Indonesia, Hong Kong, Japan, Thailand, Sweden, Singapore, Germany, Ireland, France, Malaysia, Spain, Bangladesh, Denmark, and Vietnam.

> Based on customer responses to the question Thinking about your experience with Woolworths in relation to your pre-paid mobile/mobile plan, on a scale of 0 to 10, how likely are you to recommend Woolworths for their pre-paid mobile/mobile plan offering and service? In the September 2020 Woolworths "Voice of Customer" survey - 426 out of 449 (94.88%) customers who responded to the survey gave a score of 7, 8,9 or 10 out of 10 (where 1 = would not recommend and 10 = would definitely recommend).

Woolworths Points are up-to-date as at 7 days before you received this email.

^^ IP67 rated for submersion in up to 1 meter of fresh water for up to 30 minutes. Please refer to user manual for further information including how to properly care for your device.

Get a $20 WISH eGift Card for you and your friend when you refer a new customer to Woolworths Mobile and they activate their service and enter your unique Referral Code within 34 days into the Woolworths Mobile app between 1 November 2021 00:01am AEDT and 12 December 2021 11:59am AEDT. Eligibility requirements apply. Please refer to https://mobile.woolworths.com.au/support/refer-a-friend for full T&Cs.

Up to 5% discount on WISH Gift Cards, Woolworths Supermarket Gift Card, BIG W Store Gift Card, BWS Store Gift Card and Dan Murphy’s Store Gift Card purchased via the Woolworths Gift Cards Portal. Discount amount depends on the type of Gift Card purchased (3% off WISH Gift Cards, 4% off Woolworths Supermarket Gift Card and 5% off BIG W Store, BWS and Dan Murphy’s Gift Cards). Discount will not be applied to the delivery fee if purchasing a physical Gift Card. This offer is available 1 November 2021 00:01am AEDT to 30 December 2022 11:59pm AEST for Woolworths Mobile customers who have registered and can login to the Woolworths Mobile My Account Portal or Woolworths Mobile app. Offer valid on Gift Cards purchased via the Woolworths Gift Cards Portal only. A minimum of $5 and a maximum of $500 can be loaded onto an Gift Card upon purchase. Maximum of 5 Gift Cards per transaction. Woolworths Group Limited ABN 88 000 014 675 is the issuer of the WISH, Woolworths Supermarket, BIG W, BWS and Dan Murphy’s Store Gift Cards. All Gift Cards have no expiry date and are redeemable at participating stores only. For a list of participating stores and full Gift Card Terms and Conditions visit woolworths.com.au/giftcards. Discount will not be applied to purchase of Gift Cards purchased directly through https://giftcards.woolworths.com.au or https://www.woolworthsgiftcardstore.com.au/deal/default.

>> Your device must be listed as an Eligible Device at https://au-woolworthsmobiletradein.likewize.com. Trade in paid as a Woolworths WISH eGift Card after trade in process is completed and within 30 days of Trade in acceptance. Trade-in value (eGift Card) is not refundable or transferable, forfeited if you cancel. Limit one trade in per service. Your trade-in quote is based on the information you have provided about your device model and condition. If the device model or condition doesn’t match the information you provided, this may result in an adjusted trade-in value. If that’s the case, you will be advised via email of the revised value and provided an option to accept or reject.

*Use promo code ‘10000POINTS’ at checkout when you purchase a Samsung Galaxy S22, S22+, and S22 Ultra handset on a Woolworths Mobile Phone Plan (“Offer) from https://mobile.woolworths.com.au/ and collect 10,000 points upon activation of your plan. 10,000 bonus points offer is available to selected Everyday Rewards members who purchase a Samsung Galaxy S22, S22+ or S22 Ultra Mobile Phone Plan between 15 June 2022 00:01am AEST to 30 June 2022 11:59pm AEST. This offer is personal to you. Bonus points will be credited in full to the linked registered Everyday Rewards card within 45 business days of purchase, as long as Everyday Rewards account remains active. You will not earn any Everyday Rewards points on the dollar amount you spend on the Phone Plan.

÷ Use promo code ‘3000POINTS’ at checkout when you purchase a $200 Woolworths Mobile 365 day starter pack from https://mobile.woolworths.com.au/ and collect 3,000 bonus points upon activation of the plan (“Offer). This Offer is available from 15 June 2022 00:01am AEST to 30 June 2022 11:59pm AEST. This offer is personal to you. Bonus points will be credited in full to the linked registered Everyday Rewards card within 45 business days of purchase, as long as Everyday Rewards account remains active. You will not earn any Everyday Rewards points on the dollar amount you spend on the Phone Plan.

 

View expired offers and promotions here* 
 


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