What is eSIM?

Okay, so what exactly is eSIM? Glad you asked. An eSIM (embedded SIM) is a digital SIM that allows you to sign up to a Woolworths Mobile Prepaid, Long Expiry or SIM Only plan without the need to insert a physical SIM card into your device.

It means you can quickly activate your Woolworths Mobile Prepaid or Long Expiry plan on Australia’s trusted network, all in the comfort of your own home. No more waiting for the Starter Pack to arrive by mail, you can now sign up to a new plan and be ready to go all in the comfort of your own home. Or train. Or Office.

To activate, once your order is complete, you will need both your eSIM compatible phone and another device connected to internet/wi-fi (i.e phone, tablet or computer). Alternatively, you will need to print out the email we send to capture the QR code as part of activation. Plus, you won’t need to use one of those tiny silver tools again. Sweet!

How does eSIM works?

An eSIM (embedded SIM) is a digital SIM that allows you to activate a phone plan without the need to insert a physical SIM card. If you sign up to an eSIM compatible plan, or complete a Change to eSIM, we will send you a QR Code which you scan you phone's camera with. This will then start the process of downloading your eSIM onto your compatible device.


eSIM also gives you the flexibility and convenience of having two phone numbers on one eSIM compatible device, you know - for people who like to keep work and play separate.

Choose your plan

You can now sign-up and activate with an eSIM on a Woolworths Mobile Prepaid 30 day, Long Expiry or SIM Only plan.

Plus, don’t forget as a Woolworths Mobile customer and Everyday Rewards member, you can also get 10% off one grocery shop a month1, every month at Woolworths. That’s up to $50 off. That’ll make things easier.

Existing customers can also swap from a physical SIM card to an eSIM right now using the Woolworths Mobile app. Simple.

Support for Smart Watches is currently not available, but may be in the future.


Sign up and activate with eSIM

Sign up for a Woolworths Mobile Prepaid 30-day, Long Expiry plan or SIM Only with eSIM today, to help you connect quickly.  Simply follow the below steps to get you started:

Choose between a Prepaid 30-day, Long Expiry plan or SIM Only plan and add it to the cart


Choose your SIM type by selecting eSIM and follow the sign up process 

We will activate your service and email you your QR code to download your eSIM profile

Change to eSIM for existing customers

For existing customers, you can now move from a physical SIM card to an eSIM via the Woolworths Mobile App on an eSIM compatible phone.

Before you start, you must ensure that:

Check that your phone is eSIM compatible.

1.  You have the latest version of the Woolworths Mobile app installed (version 7.0 or later)
2.  Your phone is connected to WiFi
3.  You have another device such as a phone, tablet or computer that can receive an email with your unique eSIM QR code

Open the Woolworths Mobile app and select the Options tab

Select the SIM Card menu under Service Options


    Select Change to eSIM and follow the instructions

      You will receive an email that contains your unique QR code.

      Open your phone’s camera and scan the QR code


      Follow the onscreen instructions to set up your eSIM

      Switch to eSIM today via the Woolworths Mobile app
      Download it today. 

      Find out more
      T&Cs apply

      eSIM compatible phones

      Most of the latest phones are eSIM enabled. Check out the matrix below with the list of devices and find out if your phone is compatible with eSIM. If your phone is not on the list, please check with your manufacturer.

      eSIM compatible phones sold by Woolworths Mobile Android compatible phones iOS compatible phones

      Samsung Galaxy S22 5G, Samsung Galaxy S22+ 5G, Samsung Galaxy S22 Ultra 5G

      Samsung Galaxy S21 5G, Galaxy S21+ 5G, Galaxy S21 Ultra 5G, Samsung Galaxy S22 5G, Galaxy S22+ 5G & Galaxy S22 Ultra 5G

      iPhone 13 mini, iPhone 13, iPhone 13 Pro, & iPhone 13 Pro Max

      Samsung Galaxy S21+ 5G

      Samsung Galaxy S20 4G, S20 5G, S20+ 4G, S20+ 5G & S20 Ultra 5G

      iPhone 12 mini, iPhone 12, iPhone 12 Pro, & iPhone 12 Pro Max

      Samsung Galaxy S21 Ultra 5G

      Samsung Galaxy Note20 4G, Note20 5G & Galaxy Note20 Ultra 5G

      iPhone 11, iPhone 11 Pro & iPhone 11 Pro Max

      Samsung Galaxy Z Fold3 5G

      Samsung Galaxy Z Fold 3 5G, Galaxy Z Fold 2 & Galaxy Fold

      iPhone SE (2nd gen)

      Samsung Galaxy Z Flip3 5GSamsung Galaxy Z Flip3 5G, Galaxy Z Flip 4G & Galaxy Z Flip 5G iPhone XR & iPhone XS Max
      Google Pixel 6, Pixel 6 Pro, Pixel 5, Pixel 4 5G, Pixel 4a, Pixel 4, Pixel 4 XL & Pixel 3aiPhone XR

      Frequently Asked Questions

      What is an eSIM card?

      How to get an eSIM?

      How to transfer esim to new phone?

      Can I have more than one eSIM on my device?

      Can I use eSIM for my smart watch?

      What if I didn’t get the email with the QR code in it or I accidentally deleted the email?

      What if I lose my phone?

      How to change from eSIM to physical SIM?

      How to transfer eSIM to new phone?