What is eSIM?
Okay, so what exactly is eSIM? Glad you asked. An eSIM (embedded SIM) is a digital SIM that allows you to sign up to a Woolworths Mobile Prepaid, Long Expiry or SIM Only plan without the need to insert a physical SIM card into your device.
It means you can quickly activate your Woolworths Mobile Prepaid or Long Expiry plan on Australia’s trusted network†, all in the comfort of your own home. No more waiting for the Starter Pack to arrive by mail, you can now sign up to a new plan and be ready to go all in the comfort of your own home. Or train. Or Office.
To activate, once your order is complete, you will need both your eSIM compatible phone and another device connected to internet/wi-fi (i.e phone, tablet or computer). Alternatively, you will need to print out the email we send to capture the QR code as part of activation. Plus, you won’t need to use one of those tiny silver tools again. Sweet!
How does eSIM works?
An eSIM (embedded SIM) is a digital SIM that allows you to activate a phone plan without the need to insert a physical SIM card. If you sign up to an eSIM compatible plan, or complete a Change to eSIM, we will send you a QR Code which you scan you phone's camera with. This will then start the process of downloading your eSIM onto your compatible device.
Convenient
eSIM also gives you the flexibility and convenience of having two phone numbers on one eSIM compatible device, you know - for people who like to keep work and play separate.
Choose your plan
You can now sign-up and activate with an eSIM on a Woolworths Mobile Prepaid 30 day, Long Expiry or SIM Only plan.
Plus, don’t forget as a Woolworths Mobile customer and Everyday Rewards member, you can also get 10% off one grocery shop a month1, every month at Woolworths. That’s up to $50 off. That’ll make things easier.
Existing customers can also swap from a physical SIM card to an eSIM right now using the Woolworths Mobile app. Simple.
Support for Smart Watches is currently not available, but may be in the future.
Sign up and activate with eSIM
Sign up for a Woolworths Mobile Prepaid 30-day, Long Expiry plan or SIM Only with eSIM today, to help you connect quickly.
Simply follow the below steps to get you started:
Choose between a Prepaid 30-day, Long Expiry plan or SIM Only plan and add it to the cart
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Choose your SIM type by selecting eSIM and follow the sign up process
Change to eSIM for existing customers
For existing customers, you can now move from a physical SIM card to an eSIM via the Woolworths Mobile App on an eSIM compatible phone.
Before you start, you must ensure that:
Check that your phone is eSIM compatible.
1. You have the latest version of the Woolworths Mobile app installed (version 7.0 or later)
2. Your phone is connected to WiFi
3. You have another device such as a phone, tablet or computer that can receive an email with your unique eSIM QR code
Before you start, you must ensure that:
Check that your phone is eSIM compatible.
1. You have the latest version of the Woolworths Mobile app installed (version 7.0 or later)
2. Your phone is connected to WiFi
3. You have another device such as a phone, tablet or computer that can receive an email with your unique eSIM QR code
eSIM compatible phones
Most of the latest phones are eSIM enabled. Check out the matrix below with the list of devices and find out if your phone is compatible with eSIM. If your phone is not on the list, please check with your manufacturer.
| eSIM compatible phones sold by Woolworths Mobile | Android compatible phones | iOS compatible phones |
| Samsung Galaxy S22 5G, Samsung Galaxy S22+ 5G, Samsung Galaxy S22 Ultra 5G | Samsung Galaxy S21 5G, Galaxy S21+ 5G, Galaxy S21 Ultra 5G, Samsung Galaxy S22 5G, Galaxy S22+ 5G & Galaxy S22 Ultra 5G | iPhone 13 mini, iPhone 13, iPhone 13 Pro, & iPhone 13 Pro Max |
| Samsung Galaxy S20 4G, S20 5G, S20+ 4G, S20+ 5G & S20 Ultra 5G | iPhone 12 mini, iPhone 12, iPhone 12 Pro, & iPhone 12 Pro Max | |
| Samsung Galaxy Note20 4G, Note20 5G & Galaxy Note20 Ultra 5G | iPhone 11, iPhone 11 Pro & iPhone 11 Pro Max | |
| Samsung Galaxy Z Fold 3 5G, Galaxy Z Fold 2 & Galaxy Fold | iPhone SE (2nd gen) | |
| Samsung Galaxy Z Flip3 5G | Samsung Galaxy Z Flip3 5G, Galaxy Z Flip 4G & Galaxy Z Flip 5G | iPhone XR & iPhone XS Max |
| Google Pixel 6, Pixel 6 Pro, Pixel 5, Pixel 4 5G, Pixel 4a, Pixel 4, Pixel 4 XL & Pixel 3a | iPhone XR |
Frequently Asked Questions
An eSIM (embedded SIM) is a digital SIM that allows you to activate a phone plan without the need to insert a physical SIM card.
If you want to sign up with eSIM:
Select your Prepaid or Long Expiry plan and add to cart. In cart, you will be able to choose between receiving a physical SIM or activating with an eSIM. Please note, signing up with eSIM is not currently available to SIM Only and Phone Plans customers. However, you can “swap” your physical SIM to eSIM via the Mobile app after you activate.
If you want to move your existing service to eSIM:
To use an eSIM with Woolworths Mobile on a compatible device, download the Woolworths Mobile app, sign in, tap the “Options” tab, then “SIM Card”, then “Change to eSIM” and follow the on screen instructions
Once you have a new compatible device, simply download the Woolworths Mobile app, sign in, tap the Options tab, then tap SIM Card, then tap Change to eSIM and follow the on screen instructions. This will perform a “SIM swap” to a new eSIM.
Many devices will allow you to have multiple Mobile Plans set up on the device, but only 2 lines can be active at any one time. This is usually 2 physical SIM cards, 1 physical with 1 eSIM, or in some devices such as an iPhone 13, you can have 2 eSIM active at once.
At this time only compatible phones are supported. Keep an eye out for future announcements about eSIM for wearables.
If you didn’t receive the email, check your junk or spam folder. Also check that the email address on your account is correct. If you still are having trouble locating your QR code, please contact our team.
Once you have a new compatible device, simply download the Woolworths Mobile app, sign in, tap the Options tab, then tap SIM Card, then tap Change to eSIM and follow the on screen instructions. This will perform a “SIM swap” to a new eSIM.
Yes - simply purchase a $2 SIM card from your local Woolworths store, sign into the Woolworths Mobile app, tap the Options tab, then tap Change SIM Card Number and follow the instructions on screen.
You can sign up to eSIM with a Prepaid or Long Expiry plan. SIM Only and Phone Plans customers will need to activate with a physical SIM card and later change to eSIM via the Mobile app. Activating with an eSIM for SIM Only and Phone Plans will be made available very soon.