Woolworths Mobile Plans
Prepaid Mobile Plans
Already have a mobile phone and just looking for a plan? Woolworths Mobile offers a range of Prepaid plans with 30 day expiry. Pay upfront and enjoy the freedom of no contract. Plus, our Auto-Recharge function means you can set and forget, as we’ll automatically recharge your Prepaid plan for you every 30 days.
How does a Prepaid work?
With Prepaid you pay upfront at the beginning of each month, instead of getting a monthly bill at the end of the month. The benefit of this type of plan is that you know exactly what your phone bill will look like every 30 days so you can avoid bill shock.
Our 30 days Prepaid plans start from just $20. We will automatically recharge your Prepaid plan for you with our Auto-Recharge function, so there is no need to remember when you next need to recharge. This setting can be changed at any time by logging in to the Woolworths Mobile app or going to My Account online.
If you’re an existing customer with us and need more data, you can apply a data add-on to your current active recharge at any time. Or, If you’re nearing the end of your recharge, you can gift up to 50% of your unused data to your friends and family who are also with Woolworths Mobile using our Data Gifting feature.
Already have a mobile plan with us? See how to upgrade your phone.
Frequently Asked Questions
What is the Difference Between Prepaid and Postpaid Plans?
The main difference with prepaid vs postpaid is when you pay your phone bill. With prepaid plans, you pay your phone bill upfront at the beginning of the month. With postpaid plans, you pay for the service at the end of the month and the fee is based on your usage.
What countries are included in prepaid international calls?
Woolworths Prepaid phone plans starting from 30GB per month have unlimited standard international calls and SMS text messages to 22 selected destinations. For the full list of destinations and inclusions read the Critical Information Summary for Prepaid plans.
How do I check my Prepaid Balance?
You can check your unused Data Bank balance by downloading the Woolworths Mobile App or visiting the My Account portal online.
How do I activate my Pre-paid mobile service?
The easiest way to activate is online. New customers will need the following for activation: A valid form of ID (Australian Drivers Licence, Australian Passport, Medicare card or International Passport & Visa); a credit or debit card to set up you monthly payments; if you are wanting to bring your number to Woolworths, make sure your number is in your name and have your details (Date of birth/Account reference number) on hand.
How long will it take to activate my Pre-paid mobile service?
Activating your service may take up to 24 hours. If you are porting, it usually depends on your current mobile carrier. The Mobile Number Portability Industry Code states that 90% of ports must be completed within 3 Standard Hours of Operation and 99% completed within 2 Business days. Read more Frequently Asked Questions.
Terms and Conditions
Pre-paid, Long Expiry & Starter Packs
÷ $5 discount will apply to the $65 Woolworths Mobile Long Expiry Starter Pack between 00:01am AEST 13 July 2022 and 11:59pm 30 August 2022 AEST. New Starter Pack purchases only, excludes recharges and available online only on mobile.woolworths.com.au. While stocks last. Not available in conjunction with any other offer.
+ $10 discount will apply to the $150 Woolworths Mobile Long Expiry Starter Pack between 00:01am AEST 27 July 2022 and 11:59pm 9 August 2022 AEST. New Starter Pack purchases only, excludes recharges . While stocks last. Not available in conjunction with any other offer.
Phone Plans & SIM Only plans
c $200 discount offer available on Samsung Galaxy S22 5G /S22+ 5G /S22 Ultra 5G handset purchased as a Woolworths Mobile Phone Plan for new or recontracting customers between 4 August 2022 00:01 AM AEST and 10 August 2022 11:59 PM AEST. Discount will be applied to the Handset Payment Plan ("HPP") in equal monthly instalments across the term of the HPP. If the HPP is terminated early prior to the expiration of its term, any discounts not applied prior to termination will be forfeited. Certain applications may require supporting documents to prove eligibility for this offer - if applicable, the documents must be provided within 5 days of request.
d $100 discount offer available on OPPO Find X5 Lite 5G handset purchased as a Woolworths Mobile Phone Plan for new or recontracting customers between 6 July 2022 00:01 AM AEST and 3 August 2022 11:59 PM AEST. Discount will be applied to the Handset Payment Plan ("HPP") in equal monthly instalments across the term of the HPP. If the HPP is terminated early prior to the expiration of its term, any discounts not applied prior to termination will be forfeited. Certain applications may require supporting documents to prove eligibility for this offer - if applicable, the documents must be provided within 5 days of request.
e $10 off each month for 3 months discount offer available to new $35 & $45 SIM Only plan customers, signed up between 3 August 2022 00:01am AEST and 9 August 2022 11:59pm AEST. Offer not available to existing Woolworths Mobile SIM Only customers. Offer not available in conjunction with any other offer.
≈ Woolworths WISH eGift Card value is based on the trade in of an Apple iPhone 12 Pro Max 512GB in Good Working Order. For a list of all eligible devices please visit https://au-woolworthsmobiletradein.likewize.com
< eSIM quick connection is available on Woolworths Mobile Prepaid, Long Expiry and SIM Only plans. If you are transferring your number from a different provider please allow for porting time, typically 4 hours (during porting hours). For coverage information please visit Network Coverage.
Unlocked Phones & Accessories
2 $10 discount offer available to any customer when purchasing a $20 or above Woolworths Mobile Starter Pack with an Aspera F42 handset in the same transaction between 1 Mar 2022 00:01am AEDT to 30 September 2022 11:59pm AEST or while stock lasts. In store offer only, not available online. Not available in conjunction with any other offer.
General & Other
1 Please visit mobile.woolworths.com.au/offers/10-off-your-shop for applicable terms and conditions, including eligibility criteria.
† Woolworths Group Limited ABN 88 000 014 675 uses parts of Telstra’s 5G, 4G and 3G* mobile networks. The service provides 5G Coverage reaching at least 75% of the Australian population. The Telstra Wholesale mobile coverage area footprint reaches more than 98.8% of the Australian population and covers more than 1.6 million square kilometres of the Australian landmass.
# Downloads stop when data limit is reached. Data charged in 1KB blocks.
^ To maintain Data Bank you must recharge your Pre-paid service before credit expiry on same or higher value plan or keep your payments up to date on your active Postpaid service. Not available on long expiry plans including the $65, $150 and $200 plan.
± Any unused Plan Data will be rolled over to be used within the next recharge period when you set up auto-recharge on activation and recharge on the same Plan before credit expiry. If you do not recharge before credit expiry or recharge on a different plan, you forfeit any unused Data.
※ Gift up to 50% of your Included Data per recharge or usage period to another active Woolworths Mobile plan that includes the Data Gifting feature.
** Destinations you can call and text to from Australia include India, USA, UK, New Zealand, China, South Africa, South Korea, Canada, Indonesia, Hong Kong, Japan, Thailand, Sweden, Singapore, Germany, Ireland, France, Malaysia, Spain, Bangladesh, Denmark, and Vietnam.
> Based on customer responses to the question Thinking about your experience with Woolworths in relation to your pre-paid mobile/mobile plan, on a scale of 0 to 10, how likely are you to recommend Woolworths for their pre-paid mobile/mobile plan offering and service? In the September 2020 Woolworths "Voice of Customer" survey - 426 out of 449 (94.88%) customers who responded to the survey gave a score of 7, 8,9 or 10 out of 10 (where 1 = would not recommend and 10 = would definitely recommend).
‡ Woolworths Points are up-to-date as at 7 days before you received this email.
^^ IP67 rated for submersion in up to 1 meter of fresh water for up to 30 minutes. Please refer to user manual for further information including how to properly care for your device.
≈Get a $20 WISH eGift Card for you and your friend when you refer a new customer to Woolworths Mobile and they activate their service and enter your unique Referral Code within 34 days into the Woolworths Mobile app between 1 November 2021 00:01am AEDT and 12 December 2021 11:59am AEDT. Eligibility requirements apply. Please refer to https://mobile.woolworths.com.au/support/refer-a-friend for full T&Cs.
⌀Up to 5% discount on WISH Gift Cards, Woolworths Supermarket Gift Card, BIG W Store Gift Card, BWS Store Gift Card and Dan Murphy’s Store Gift Card purchased via the Woolworths Gift Cards Portal. Discount amount depends on the type of Gift Card purchased (3% off WISH Gift Cards, 4% off Woolworths Supermarket Gift Card and 5% off BIG W Store, BWS and Dan Murphy’s Gift Cards). Discount will not be applied to the delivery fee if purchasing a physical Gift Card. This offer is available 1 November 2021 00:01am AEDT to 30 December 2022 11:59pm AEST for Woolworths Mobile customers who have registered and can login to the Woolworths Mobile My Account Portal or Woolworths Mobile app. Offer valid on Gift Cards purchased via the Woolworths Gift Cards Portal only. A minimum of $5 and a maximum of $500 can be loaded onto an Gift Card upon purchase. Maximum of 5 Gift Cards per transaction. Woolworths Group Limited ABN 88 000 014 675 is the issuer of the WISH, Woolworths Supermarket, BIG W, BWS and Dan Murphy’s Store Gift Cards. All Gift Cards have no expiry date and are redeemable at participating stores only. For a list of participating stores and full Gift Card Terms and Conditions visit woolworths.com.au/giftcards. Discount will not be applied to purchase of Gift Cards purchased directly through https://giftcards.woolworths.com.au or https://www.woolworthsgiftcardstore.com.au/deal/default.
>> Your device must be listed as an Eligible Device at https://au-woolworthsmobiletradein.likewize.com. Trade in paid as a Woolworths WISH eGift Card after trade in process is completed and within 30 days of Trade in acceptance. Trade-in value (eGift Card) is not refundable or transferable, forfeited if you cancel. Limit one trade in per service. Your trade-in quote is based on the information you have provided about your device model and condition. If the device model or condition doesn’t match the information you provided, this may result in an adjusted trade-in value. If that’s the case, you will be advised via email of the revised value and provided an option to accept or reject.