If you're nearing the end of your phone plan term, it's a great time to consider upgrading to a new smartphone. Love your handset but want the latest plan inclusions? Keep it and take advantage of our new SIM Only plans.

All our plans now include Unlimited Standard National Calls and SMS, 100GB Data Bank* plus get 20GB bonus data every three months to use over the school holidays.†

Not sure when your plan term ends?
Log in to the Woolworths Mobile App or My Account to find plan details.

How to upgrade

Online Fast and 24/7

1) Log in to My Account and select "Upgrade Options"

2) Select the service you wish to upgrade by clicking "Re-contract this service"

3) Select a new "Phone Plan" or "SIM Only 12 Month Plan"

4) Select "Confirm Order" and checkout

Offers and discounts available to eligible customers. Making upgrading even sweeter - you don’t even have to ask.

Talk to Us

1300 513 661 to speak to our Sales & Retention Team.

Available between 9am to 7pm (AEST/AEDT) Monday to Friday. Weekends 10am to 4pm (AEST/AEDT), closed national public holidays.

Introducing Family Zone

Help protect your children when they're online>>, no matter what device the kids are using and no matter where they're using it.

Woolworths now offers a free 12 Month Subscription for Family Zone Protect for 1 user, 2 devices>> to all it’s eligible upgrading and new customers, That’s peace of mind.

Manage screen time
Set routines for study, play and sleep
Keep content child-friendly
Remove adult content for safe searching
Restrict social media
Manage social apps ans in-app purchasing
Protect devices at home and on-the-go
Extend protection with the Family Zone Box plus Mobile Zone app
Access free cyber support
Receive answers to all your online safety questions

Terms and Conditions

Show Details Hide Details

+ Offer available to customers who purchase a new and approved Woolworths Mobile Phone Plan with an eligible handset between 6 May and 26 May 2019 or while stocks last. Sales stock limits apply - Woolworths Mobile reserves the right to withdraw the offer on certain handsets and plans at any time. Discount shall be applied to the Handset Payment Plan ("HPP") in equal monthly instalments across the term of the HPP, while on an eligible Mobile Phone Plan. If the HPP is terminated early prior to the expiration of its term, then any discounts that were not applied prior to termination shall be forfeited. Certain applications may require supporting documents to prove eligibility for this offer - if applicable, these documents must be provided within 5 days of request. Downloads stop when data limit is reached. Data charged in 1KB blocks. Total minimum cost of Mobile Phone Plan includes non-discounted handset price. New and individual customers only. Not to be used in conjunction with any other offer.

^ $10 credit will be applied on your next recharge when you activate the $10 Pre-paid Starter Pack between 21 January 2019 and 26 May 2019 and set up auto-recharge prior to expiry of your $10 plan. Your next recharge must be an auto-recharge to qualify for the $10 credit.

>> Free Family Zone Protect for 1 user, 2 devices is for eligible new and recontracting Woolworths Mobile customers from 21 January 2019 (RRP $1.94 per month). Customer moved to Family Zone Insight at the end of 12 months period (no subscription fee) unless terminated by the subscriber, with option to subscribe to Family Zone Protect at cost at time of subscription. To maintain free Family Zone Protect for the period, the Pre-paid plan must be recharged prior to credit expiry or your Postpaid payments must be kept up to date. Customers will receive a registration email from Family Zone for Family Zone Protect within 48 hours of activating their Woolworths Mobile service.

~ Includes 15GB once-off bonus data which will be applied once when your plan is activated between 18 February 2019 and 26 May 2019. Excludes $10 Starter Pack. Available to new customers only and excludes change plan or re-contracting services.

† 20GB bonus holiday data after every three recharges (Pre-paid) or three months (Postpaid) provided your Pre-paid plan is recharged prior to credit expiry or your Postpaid payments are kept up to date is available for customers activating or recontracting between 18 February 2019 and 26 May 2019. Maximum of 4 bonus holiday data can be accumulated at any given time. Terms and conditions apply, visit mobile.woolworths.com.au.

※ To maintain Data Bank, you must recharge your Pre-paid service before credit expiry or keep your payments up to date on your active Postpaid service.

* Our network covers more than 23 million Australians based on a total 3G and 4G network coverage of 98.8% of the Australian population of 24,127,200 (ABS, Jun 2016).

Downloads stop when data limit is reached. Data charged in 1KB blocks.

• Based on customer responses to the question Thinking about your experience with Woolworths in relation to your , on a scale of 0 to 10, how likely are you to recommend Woolworths for their offering and service? In the August 2017 Woolworths "Voice of Customer" survey - 360 out of 398 (90.45%) customers who responded to the survey gave a score of 7,8,9 or 10 out of 10 (where 1 = would not recommend and 10 = would definitely recommend).