Find out how much your mobile phone or device is worth, trade-in your eligible device and redeem it for a Woolworths WISH eGift Card of the same value.
How does the program work?
The Woolworths Mobile Trade In Program, provided by Brightstar, provides customers with the opportunity to receive a Woolworths WISH eGift Card for trading in their eligible device. Customers must complete a simple online assessment via https://au-WoolworthsMobileTradeIn.brightstar.com to determine the value of the device, before sending it to Brightstar, for a final assessment.
How do I receive my trade-in payment and how long will it take?
Once your device has been received and assessed, you will usually receive a Woolworths WISH eGift Card equal to the amount of the trade-in value via e-mail within approximately 30 days. If the final inspected value is different from the original quoted value, you will usually receive the inspected value via a Woolworths WISH eGift Card within approximately 30 days of your acceptance of the offer, or once 14 days elapses.
What happens if the final value is different from the original quoted one?
You will receive a communication advising you of the inspected value and you will have 14 days to accept or reject our revised offer.
IMPORTANT: If we do not hear from you within 14 days of the notification email delivery date, we will automatically process your device and you will receive a Woolworths WISh eGift Card for the revised value amount. In the event you reject the revised offer, we will ship your device back to you to the address on file to you within 48 business hours of being notified. You might need to pay for the returns fees depending on the reason of return. Taking into account shipping times, you should receive your device within 3 working days.
Why do I have to provide my identification?
We are required under Australian law to obtain proof of identity to every person attempting to sell goods to us. The proof of identity requirement is solely used for helping the police track down goods reported as lost or stolen.
How do I get additional help with my trade-in?
Contact our Customer Support Centre at 1800 670 819 (Mon to Fri, between 9am to 5pm) or WoolworthsMobileTradeIn@brightstar.com
Why pick Woolworths Mobile?
Terms and Conditions
Pre-paid, Long Expiry & Starter Packs
~ $10 discount will apply to the $150 Woolworths Mobile Long Expiry Starter Pack between 12:01am AEDT 20 October 2021 to 11:59pm 2 November 2021 AEDT. New Starter Pack purchases only, excludes recharges . Available online only on mobile.woolworths.com.au. While stocks last. Not available in conjunction with any other offer.
Phone Plans & SIM Only plans
a Bonus OPPO Watch 41mm (Black), valued at $399 RRP is available to new or recontracting customers who purchase an OPPO Find X3 Neo 5G on any Woolworths Mobile Phone Plan between 14 October 2021 01:00am AEDT and 25 November 2021 11:59pm AEDT or while stocks last. Certain applications may require supporting documents to prove eligibility for this offer - if applicable, these documents must be provided within 5 days of request.
<> $250 discount offer available on Samsung Galaxy S21 5G and $300 discount offer available on Samsung Galaxy S21+ 5G and S21 Ultra 5G handset purchased outright or bundled as a Woolworths Mobile Phone Plan for new or recontracting customers between 11 October 2021 00:01am AEST and 27 October 2021 11:59pm AEST, while stocks last. For customers purchasing as a Woolworths Mobile Phone Plan, discount shall be applied to the Handset Payment Plan ("HPP") in equal monthly instalments across the term of the HPP. If the HPP is terminated early prior to the expiration of its term, any discounts not applied prior to termination shall be forfeited. Certain applications may require supporting documents to prove eligibility for this offer - if applicable, the documents must be provided within 5 days of request.
+ $50 Bonus WISH eGift Card available to approved customers who purchase a Samsung Galaxy A52s outright or on a Woolworths Mobile Phone Plan between 7 October 2021 00:01am AEST and 20 October 2021 11:59pm AEST. WISH eGift Card will be sent within 4 to 6 weeks of activation on Woolworths Mobile Phone Plan or outright purchase . Woolworths Group Limited ABN 88 000 014 675 is the issuer of the Woolworths WISH eGift Card. Woolworths WISH eGift Cards have no expiry date and are redeemable at participating stores only. For a list of participating stores and full Terms and Conditions visit woolworths.com.au/giftcards. Individual customers only. Not to be used in conjunction with any other offer.
>> Your device must be listed as an Eligible Device at https://au-WoolworthsMobileTradeIn.brightstar.com. Trade in paid as a Woolworths WISH eGift Card after trade in process is completed and within 30 days of Trade in acceptance. Trade-in value (eGift Card) is not refundable or transferable, forfeited if you cancel. Limit one trade in per service. Your trade-in quote is based on the information you have provided about your device model and condition. If the device model or condition doesn’t match the information you provided, this may result in an adjusted trade-in value. If that’s the case, you will be advised via email of the revised value and provided an option to accept or reject.
Unlocked Phones & Accessories
oo $5 off each month for 3 months discount offer available to new $25 SIM Only plan customers, signed up between 13 October 2021 00:01am AEDT to 2 November 2021 11:59pm AEDT. Offer not available to existing Woolworths Mobile SIM Only customers. Offer not available in conjunction with any other offer.
9 $65 discount offer available to any customer when purchasing a SPACETALK Kids Bundle Pack, (SPACETALK Kids Watch and Woolworths Mobile $65 Starter Pack) outright between 13 October 2021 00:01am AEDT and 31 October 2021 11:59pm AEDT. $50 discount offer available to any customer when purchasing a SPACETALK Kids Watch outright between 13 October 2021 00:01am AEDT and 31 October 2021 11:59pm AEDT. Offer not available in conjunction with any other offer. Offer is inclusive of the Bundle and save offer, which is the 5% off discount on all purchases of outright devices with a $20 or above Pre-paid plan.
10 Bonus SPACETALK Kids Screen Protector kit (valued at $8.95 RRP) and Bonus SPACETALK Kids Charging kit (valued at $29.95 RRP) via redemption available to customers who purchase a SPACETALK Kids watch or SPACETALK Kids watch bundle outright between 11 October 2021 00:01am AEDT and 31 Oct 2021 11:59pm AEDT or while stocks last. For full T&Cs and redemption process please visit https://www.spacetalkwatch.com/pages/kids-bonus-redemption
2 $10 discount offer available to any customer when purchasing a $10 or above Woolworths Mobile Starter Pack with an Aspera F42 handset in the same transaction between 1 June 2021 00:01am AEST to 31 December 2021 11:59pm AEDT or while stock lasts. In store offer only, not available online. Not available in conjunction with any other offer.
3 5% off discount to the (discounted) price of any handset, when purchased outright together with a $20 or above Pre-paid plan as a bundle in the same transaction. Not available in conjunction with any other offer.
4 $30 discount offer available to new or recontracting customers on any Woolworths Mobile SIM Only Plan when purchased together with a device outright. Discount will be applied to your SIM Only Plan in equal monthly instalments of $10 discount per month over a period of 3 months from the date you signed up to the SIM Only Plan. If the SIM Only Plan is terminated in the first 3 months, any discounts not applied prior to termination are forfeited. Certain applications may require supporting documents to prove eligibility for this offer - if applicable, these documents must be provided within 5 days of our request. Not available in conjunction with any other offer.
5 5% off discount to the (discounted) price of any handset, wearable or audio for eligible Woolworths team members. Woolworths Group Team Benefits PlusCard number must be provided at the point of checkout. Not available in conjunction with any other offer. Woolworths Mobile reserves the right to amend or cancel this offer at any time without notice.
General & Other
1 Please visit mobile.woolworths.com.au/offers/10-off-your-shop for applicable terms and conditions, including eligibility criteria.
† Woolworths Mobile uses parts of Telstra's 3G and 4G network that covers more than 23 million Australians based on a total 3G and 4G network coverage of 98.8% of the Australian population of 24,127,200 (ABS, June 2016).
# Downloads stop when data limit is reached. Data charged in 1KB blocks.
^ To maintain Data Bank you must recharge your Pre-paid service before credit expiry on same or higher value plan or keep your payments up to date on your active Postpaid service. Not available on long expiry plans including the $65, $150 and $200 plan.
± Any unused Plan Data will be rolled over to be used within the next recharge period when you set up auto-recharge on activation and recharge on the same Plan before credit expiry. If you do not recharge before credit expiry or recharge on a different plan, you forfeit any unused Data.
※ Gift up to 50% of your Included Data per recharge or usage period to another active Woolworths Mobile plan that includes the Data Gifting feature.
** Destinations you can call and text to from Australia include India, USA, UK, New Zealand, China, South Africa, South Korea, Canada, Indonesia, Hong Kong, Japan, Thailand, Sweden, Singapore, Germany, Ireland, France, Malaysia, Spain, Bangladesh, Denmark, and Vietnam.
> Based on customer responses to the question Thinking about your experience with Woolworths in relation to your pre-paid mobile/mobile plan, on a scale of 0 to 10, how likely are you to recommend Woolworths for their pre-paid mobile/mobile plan offering and service? In the September 2020 Woolworths "Voice of Customer" survey - 426 out of 449 (94.88%) customers who responded to the survey gave a score of 7, 8,9 or 10 out of 10 (where 1 = would not recommend and 10 = would definitely recommend).
>>> Free Family Zone Protect for 1 user, 2 devices is for eligible new and recontracting Woolworths Mobile customers from 21 Jan 19 (RRP $1.94 per month). Customer moved to Family Zone Insight at the end of 12 months period (no subscription fee) unless terminated by the subscriber, with option to subscribe to Family Zone Protect at cost at time of subscription. To maintain free Family Zone Protect for the period, the Pre-paid plan must be recharged prior to credit expiry or your Postpaid payments must be kept up to date. Customers will receive a registration email from Family Zone for Family Zone Protect within 48 hours of activating their Woolworths Mobile service. To opt-in for your Free Family Zone Protect subscription, please refer to the 'Offers' tab of the Woolworths Mobile app for customers on an eligible plan.
‡ Woolworths Points are up-to-date as at 7 days before you received this email.
^^ IP67 rated for submersion in up to 1 meter of fresh water for up to 30 minutes. Please refer to user manual for further information including how to properly care for your device.
o2000 points offer is available to selected Everyday Rewards members who sign up on any Woolworths Mobile Phone Plan with a Galaxy Z Fold3 or Z Flip3 between 12:01am AEST 26/8/21 and 11:59pm AEST 9/9/21. This offer is personal to you. Bonus points will be credited in full to the linked registered Everyday Rewards card within 45 business days of activating the Phone Plan, as long as the Phone Plan is not in arrears & Everyday Rewards account remains active & linked to Phone Plan account. You will not earn any Everyday Rewards points on the dollar amount you spend on the Phone Plan.